Every case checked, against your rules.

Lodestar Assurance replaces sampled file reviews with real-time checks on every adviser interaction.

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Compliance Checks3 new results
Thompson RemortgageJ. HartleyClear
Patel First Time BuyerS. WilliamsSuitability gap
Chen Protection OnlyM. DaviesClear
O'Brien Product TransferJ. HartleyIn review
Kaur RemortgageR. AhmedClear
Mitchell Protection + MortgageS. WilliamsMissing docs

The compliance gap

Most firms review files after it's too late

Mortgage and protection firms rely on manual file reviews — sampling a fraction of cases, often weeks after completion. It's a model built for a different era.

The reality is that compliance issues compound. A suitability gap missed in January can become an FCA complaint by March, or a commission clawback in July. An adviser oversight on one case becomes a pattern across twenty. By the time your file reviews catch it, the damage is done.

Lodestar Assurance closes this gap. Every call, every document, every case is checked against the rules you define. Results come back for your review, or run automatically.

Capabilities

How Lodestar Assurance works

Custom compliance rules

You define what gets checked

This is where Lodestar Assurance is different. You define the rules. Check that advisers said what they should have said. Flag what they shouldn't have. Cross-reference a call against the documentation that follows. Fully under your control.

Rule libraryNew rule
Mortgage·Active
Adviser confirms primary objective
Lowest payment · Fastest payoff · Lowest total cost
Protection·Active
Critical illness fit is explained
Citing dependents named in fact find
Mortgage·Draft
Fee disclosure given on initial call
Before fact find begins
Upload
Drop files here
Calls, suitability letters, applications — individually or in bulk.
Patel — call.mp304:32 · audio
Patel — application.pdfPDF · 2 pages
Patel — suitability.pdfPDF · 4 pages
Upload calls and documents

Upload your adviser files into the platform

Drag and drop telephone calls and case documents — one at a time or in bulk. Assurance accepts audio and documents, fitting around the way your firm already works. Download individual reports to share with advisers for coaching.

Case manager view

Every case, every check, always with evidence

Open a case and you see every check that ran against it — what passed, what failed, what needs review — and the exact piece of audio or text the system used to make the call. No digging through CRMs or chasing advisers for context.

Patel — First Time Buyer
S. Williams · Opened 3 days ago
2 issues
Disclosure given on initial call
Call recording, 01:08
Fact find complete and signed
Fact find, p4
Suitability letter reflects stated priorities
Suitability letter, p2 · Call recording, 04:32
Affordability evidence on file
ID verification present
Documents folder — not found
Product fit explained
Suitability letter, p3
Performance by month5 advisers · 4 months
Jan
Feb
Mar
Apr
Overall
J. Hartley
98
100
96
100
99%
S. Williams
74
71
78
73
74%
M. Davies
92
94
90
95
93%
R. Ahmed
58
64
60
68
63%
L. Cooper
44
38
42
40
41%
LowerHigher
Audit-ready reporting

A systematic answer, not a spreadsheet

Every flag, review, and resolution is logged. When the FCA or your network asks how you monitor compliance, you have a clear, systematic answer — a full heat map of every rule run against every case, ready to evidence on demand.

No integration required

Fits your existing workflow.

The platform works alongside your current systems. Your advisers don't change anything about how they work — you upload the calls and documents when they're available, and Lodestar handles the rest.

Common questions.

Outsourced reviewers sample your files — typically 5–10% — weeks after the case completes. Lodestar checks 100% of your cases, continuously, against rules you've defined. Most firms use us alongside their existing compliance setup rather than instead of it.
No. Your advisers carry on exactly as they do today. You upload calls and documents when they’re available; the platform does the rest.
Pricing is flat-rate by firm size, banded by number of advisers — no per-case fees and no surprises. We price this way because compliance shouldn't get more expensive every time you win a new client or write more business; the value of full case coverage doesn't scale with case volume, so neither should the cost. Book a demo and we'll walk through which band fits.
Yes — that's the core of how Lodestar works. You define what advisers should and shouldn't say, what should be cross-referenced between calls and suitability letters, and what counts as an issue worth flagging. Rules are yours and fully editable.
Yes. Both, with the right rules applied to each.
Yes. We’re registered with the Information Commissioner’s Office (ICO), our data is hosted in the UK, encrypted at rest and in transit, and fully GDPR-compliant. We can walk through the specifics — hosting, retention, access controls — on the demo call.
Most firms are live within two to three weeks. The work is mostly defining your initial rule set with you — we do that together on a short series of calls.

See it running.

A 30-minute walkthrough — the platform, the rules, the audit trail.

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